Konigin Return & Exchange Policy
A) Yearly Maintenance
At Konigin, we are committed to providing our customers with peace of mind through our Yearly Maintenance program for your jewellery.
• Complimentary Services: We offer complimentary cleaning and inspection of your jewellery once a year, ensuring it remains in perfect condition.
• Third-Party Repairs: Please note that our Yearly Maintenance service will no longer be valid if any third-party jeweller has altered or worked on the jewellery.
B) Exchange & Buyback Policy
1. Return of Product
All Konigin products are handcrafted by skilled artisans, and as such, there may be slight variations in size, design, and dimensions compared to the images on our website. This is due to the nature of the craftsmanship.
• Returns/Exchanges: Products can be returned or exchanged along with the solitaire certificate at the current prevailing value, after deducting making charges and taxes.
• Return Shipping: A nominal shipping charge of 2% of the product value or the actual shipping cost (whichever is lower) will be charged for exchanges or buybacks.
• Certificate Requirement: Returning the solitaire certificate is mandatory. Loss of the certificate will result in a deduction towards the cost of certification.
• Alterations: We do not accept jewellery that has been altered by any third-party jeweller. Any such alterations will void the benefits related to the product.
• Product Valuation: Konigin reserves the right to adjust the valuation of the product after a quality inspection.
2. Lifetime Exchange/Upgrade Policy
Konigin offers a Lifetime Exchange/Upgrade Policy on your jewellery.
• Credit Offered: You can exchange or upgrade your jewellery anytime in the future. You will receive 100% credit for the metal price and 90% credit for the diamond value (excluding making charges and taxes) for a maximum value of INR 300,000.
• Damaged Items: If the item is damaged or missing stones or certificates, proportional amounts will be deducted from the exchange value.
• Deductions: Making charges and taxes will be deducted from the exchange value.
3. Buyback Policy
Our Buyback Policy allows you to sell your jewellery back to Konigin.
• Metal Value: You will receive 100% value for the metal based on the prevailing metal rate.
• Diamond Value: We offer 80% of the value for diamonds at the prevailing market price.
• Discount Deductions: Any discounts provided at the time of original purchase will be deducted from the exchange amount (maximum value INR 300,000).
4. 15 Days Money Back Policy for In-Stock Products
A 15-day Money Back Policy is applicable for in-stock products, but does not apply to custom-made jewellery.
• Return Window: Returns can be made within 15 days of purchase for a maximum value of INR 300,000.
• Refund Process: Refunds will be processed once Konigin’ quality assurance team approves the product quality, original invoice, and product certificate. Once confirmed, refunds will be made via online bank transfer to the customer’s bank account within 2 weeks of receiving the product.
• Eligibility: The returned product must be unused, untampered, and undamaged; otherwise, the eligibility for returns will be void.
• Right to Refuse: Konigin reserves the right to refuse any unreasonable or excessive returns.
Note: Konigin reserves the right to modify this policy at any time. Changes and clarifications will take effect immediately upon posting on the website. Please review this policy frequently for updates.
